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Policies and Procedures

Equal Opportunities Policy

We believe that all children have a right to a warm, loving, caring, safe and stimulating environment which repects the diversity of cultures and individuality.

We aim to provide an environment that is inclusive and free from discrimination so that children of all abilities and backgrounds can have access to rich and stimulating experiences.

For more information please click here 

Safeguarding Policy

At Wonderland we are concerned about the welfare and safety of all our children and aim to create an ethos in which they feel secure, valued listened to and are taken seriously.

We abide by the local child protection procedures in place in our area and will happily work together with parents in following these guidelines.

Our local child protection procedures are issued by Hertfordshire Safeguarding Children Board (HSCB).

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Behaviour Policy

At Wonderland we make a firm commitment that our staff will inflict no form of physical punishment what so ever. Our policy is strictly NO SMACKING OR SHAKING.

Instead, we adopt a strategy of verbal praise and encouragement, and operate a time out policy for inappropriate behaviour.

Because of our dedication to the children in our care and our pledge to understand each child and his/her behaviour and development patterns, we believe that carefully chosen words, dependent upon the circumstances, will lead to a mutual understanding between child and carers. Provided this is continued at home, the child will undoubtedly develop in a way, which is socially acceptable not only in the day nursery, but also at home and in the outside world.

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Settling In Policy

If your child is not used to being away from you, you can expect him/her to need a little time to settle into the nursery All children react differently to being left in a new environment, sometimes children may appear to settle easy but after a few days they may become tearful and reluctant to let their parent's leave. Children who show their distress on entering nursery will progress to independence at varying rates.

It is our intention to work closely with you to make the transition from home to nursery as smooth as possible, however long this may take.

Remember we are on the other end of a telephone. It s important to us that parent's feel they can speak to us at ANY time, especially during the settling in period.

We encourage you to get to know the staff of Wonderland with your child. The more we know about your child the better.

However difficult it may seem, once your child's settled on arrival each day please leave quickly. Tell your child what time you will be collecting him/her and aim to be prompt.

We encourage you to send your child with a favourite book or toy from home. Any link with home is comforting.


Complaints Policy

In the event that you have a complaint, please speak in the first instance to our Nursery Manager.  If you wish to take your complaint further, you will be asked to put your concerns in writing to the Nursery Executive Director. You have the rights to contact the Ofsted Regional Office 0300 123 1231


Late Collection Policy

Parent's or carer's who know they are going to be late (due to unforeseen circumstances) must telephone the nursery  giving expected time of arrival.

A charge of £8.00 wilI be made for the first 15 minutes and thereafter £8.00 every other 15 minutes.You will be invoiced for this at the end of each week.


Safety and Security Policy

Entrance to Wonderland is via a bell system and authorisation card. Each parent and carer is issued with an authorisation card, which must be shown on request to a member of staff. Care and time is taken on educating our staff about the importance of our security policy.

Our nursery is registered with OFSTED and is regularly inspected, in addition we are annually inspected by the Environmental Health Department for hygiene and safety standards and by the fire officer to ensure our building complies with fire and evacuation regulations.


Fire Procedures

A planned evacuation procedure is in place in case of the fire alarms sounding. The Nursery Manager/Deputy has the daily attendance registration system, which includes your child's details.

In the unlikely event of the nursery not being safe, the parent's will be notified as soon as possible.


Illness/Medication Policy

Please notify us if your child is absent through illness. We request that chiIdren who are ill should not attend the day nursery and that if a child has had sickness or diarrhoea he/she should not return to the day nursery for at least 48 hours from when the symptoms have ceased.

When a parent brings any prescribed medication to the nursery it must be in it's original packaging and clearly named before handing it to child's key worker.  All medication brought in by the parent/carer will be recorded on a medication form and the parent/carer will sign to allow consent. Medication wilI be stored in a cupboard or fridge out of reach of children.

All medication will be returned to the parent at the end of the day unless there is a repeat dosage and the parent has duplicate medication at home.

If medication is ongoing, a medical consent form will need to be signed and kept in the child's file. The principal remains the same as above and each time the medication is administered a medication form will be completed and it must be signed by the child's parent/carer.

Calpol is the only non-prescribed medication permitted and will only be administered for high temperatures and on the understanding that the parent/carer will be coming to collect their child.  We ask for prior parental consent to administer Calpol in the event of a child having an extremely high temperature when we are unable to contact the child's parent's.  


Smoking Policy

Smoking is not allowed in or around the immediate nursery building.


Health and Safety

It is the nursery's policy that all practicable steps will be taken to ensure the health and safety of all the children it cares for and employee's and the other visitor's who may be affected by it's day to day running.

For more information on Health and Safety in General Arrangements please click here

For more information on Health and Safety at work please click here


Special Educational Needs Policy

Wonderland Day Nursery aims to have regard to the DFES SEN Code of Practice and to provide appropriate learning opportunities for all children. We support the entitlement of all children to a broad balanced relevant curriculum, which is appropriately differentiated where necessary to ensure equal access by all children.

For more information please click here